It's Monday morning and a customer is on the phone asking why the car they want isn't showing on your website. The answer is somewhere in your settings. Maybe the vehicle isn't booking-enabled, maybe its package is hidden, maybe a location is closed for the day. Finding out means clicking through screens while the customer waits, or raising a ticket and calling them back.
The hard part was never the answer. It was knowing where to look.
That's the problem AI Chat solves. Ask Loopit a question in plain English and it answers from your own account: your fleet, your bookings, your invoices, your settings.
Answers from your account, not a help article
Most software help gives you instructions. AI Chat gives you the answer for your business. Ask which cars have registration due and you get your cars, not an article on how to run a registration report.
The questions operators ask most are the ones that used to need a report, a spreadsheet or a colleague who knew the system well:
- Which vehicles have registration expiring in the next 90 days?
- Which customers have the oldest unpaid invoices?
- Which vehicles have overdue service reminders right now?
- How many quotes from the last 7 days haven't converted to a confirmed booking?
Each of those used to be a few minutes of digging. Now it's a question. For a support issue that used to wait in a queue, it's an answer while the customer is still on the line.
Suggestions for the page you're on
Not sure what to ask? AI Chat suggests questions based on where you are in Loopit. On bookings you'll see questions about bookings. On leads and quotes, questions about what's converting. On your fleet, questions about vehicles. It's a quick way for new team members to learn what Loopit can tell them, and for experienced ones to get there faster.
From a question to a follow-up
A good answer often leads to an action. If you've just found three cars with registration due next month, the next thought is usually "someone should be reminded about this every time".
AI Chat can take you there. Ask whether something already happens, such as "Do customers get a reminder when a payment fails?", and it shows you the automation behind it. Or describe what you want: "Remind the fleet manager 30 days before a registration is due." Loopit lays out the trigger, the conditions and the action, and you confirm before anything is created. From then on it runs on its own. There's more on how that works in our post on Automations.
How different roles use it
The same feature does different jobs depending on who's asking.
- Reservations and ops staff use it to answer customer questions on the spot: why a vehicle isn't showing, what a booking includes, when a car is due back.
- Accounts use it to see who's overdue and by how much, without building a report first.
- Fleet managers use it to keep on top of registrations and services before they become a problem.
- Owners and GMs use it to check how the business is tracking, such as how many quotes went unconverted last week, without waiting for someone to pull the numbers.
In each case the question is short and the answer comes from the same account everyone already works in. Nobody needs to learn a new tool, and nothing has to be exported first.
What AI Chat is, and what it isn't
AI Chat is a quicker way to find what you need in Loopit and to set up the routine work around it. It answers questions and helps you build automations. It doesn't make decisions or change your records on its own, and anything it sets up waits for you to confirm it.
You can also see how it's being used. Usage shows for your workspace as a whole and for each person on your team, so you know who's using it and how much.
Why this matters for rental and subscription operators
Recurring revenue brings recurring questions. Who's overdue, which cars are due back, which documents are expiring, which quotes went cold. On a small team, the answers usually live with one or two people, and everything slows down when they're busy or away.
AI Chat spreads that knowledge across the team. A new starter can ask the same question as your most experienced operator and get the same answer, from the same data. Fewer tickets, fewer interruptions, and less time spent clicking through screens to find out something Loopit already knows.
See it on a working account
AI Chat is part of a wider update to Loopit, alongside Automations and a new branded website. Read the full announcement or see the AI Chat page. Want to ask it a question yourself? Get started or contact sales.
