Live chatbots

In today's digital era, customers are now demanding for customer support that can quickly resolve their queries. Asking questions regarding the subscription experience, these type of customers possess high levels of interest and are likely to convert so it is important to serve these customers as quickly as possible. Failure to do so may result to them opting for another car subscription provider.

To prevent this from happening, your business can incorporate live chatbots into your website. This solution is particularly viable for businesses with dedicated customer support specialists in their team who are able to service the queries immediately.

Requirements for a live chatbot

The main function for live chatbots is for a customer to get in direct contact to your business via the website. Since there are many options to choose from, there are some main considerations to keep in mind when choosing the most appropriate solution for your business.

• Welcome features - automatically greet your customers and filter spammy messages.
• After hours functionality - answer questions 24/7 and help direct your customers to self-serve their queries when your team is offline.
• Automated FAQ - automate replies repetitive queries such as "what is car subscription?" and let your customers self-serve.
• Lead generation - provide forms for visitors to fill out so you can add them to your CRM
• Transcript records - automatically sends chat transcripts to you designated email inbox so you can have a record of common queries that can help you develop your FAQs page.