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B2C customers

Last updated on 
October 17, 2022
Introduction

Introduction

Sourcing Vehicles

Sourcing Vehicles

Procurement

Procurement

Financing

Financing

Acquiring Customers

Acquiring Customers

Above The Line

Above The Line

Point of Sale

Point of Sale

Key Value Propositions

Key Value Propositions

Discounts & Promotions

Discounts & Promotions

Lead Management

Lead Management

Inbound Lead Generation

Inbound Lead Generation

Outbound Lead Generation

Outbound Lead Generation

Managing Customers

Managing Customers

Customer Onboarding

Customer Onboarding

Customer Service

Customer Service

Customer Experience

Customer Experience

Legal Agreements

Legal Agreements

Receivables & Arrears

Receivables & Arrears

Collection & Handover

Collection & Handover

Delivery

Delivery

Fines & Tolls

Fines & Tolls

Breaches & Reposession

Breaches & Reposession

Insurance & Claims

Insurance & Claims

Eligibility

Eligibility

Claims Management

Claims Management

Incident Management

Incident Management

Fair Wear & Tear

Fair Wear & Tear

Fraud Risk & Prevention

Fraud Risk & Prevention

Managing Vehicles

Managing Vehicles

Subscription Structure

Subscription Structure

Profitability & Performance

Profitability & Performance

The majority of customers looking to subscribe are typically everyday individuals needing a car to get around places. These individuals are looking for an affordable and flexible alternative to traditional methods of car ownership that often requires substantial upfront cost of a car purchase, along with the hidden costs of car ownership.

Reasons for subscribing to a car

While the use case for car subscription varies from individual to individual, the main driving factors driving the uptake in car subscription include:

  • Car ownership is no longer seen as a priority with many individuals  less likely to prioritise car ownership as they work toward entering the property market.
  • The ease of access with an affordable weekly or monthly payment that includes the necessities such as registration, insurance, servicing and warranty.
  • The ability to swap vehicles as lifestyle needs change and/or to trial new automotive technology.
  • Subscription provides a lower barrier of entry to trial electric vehicles and the suitability for their lifestyles - all without the long term commitment.
  • A stopgap measure for long wait times on new vehicle arrivals, giving subscribers an affordable access to a vehicle for a more flexible duration than long-term car rental.
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